Refunds & cancellations
How deposits, session fees, and schedule changes work for CognitiSec review appointments.
Scope
This policy applies to paid CognitiSec engagements: full custody reviews, activity logging sessions, device inventory and handover notes, and related follow-up logging. It does not cover third-party room hire billed directly by a venue, or products we do not sell.
Eligibility for refunds
Fees are tied to scheduled professional time. Refunds depend on when you cancel, whether a deposit was taken, and whether work has already started.
Timeframes
- More than 7 days before the session: Full refund of session fees paid to CognitiSec; deposits returned in full.
- 3–7 days before: 50% of the session fee may be retained; remaining balance refunded. Deposits for private rooms follow the same split unless the venue imposes a stricter rule disclosed at booking.
- Fewer than 3 days / no-show: Session fees are non-refundable. Deposits are non-refundable.
Partial refunds
If we must end a session early for a reason within our control (reviewer illness without a substitute), you receive a pro-rata refund for unused booked hours or a free reschedule—your choice.
Non-refundable items
- Work already completed in a multi-part engagement (for example, printed inventory finished on day one of a two-day handover)
- Custom printed materials already produced at your request after you approved proofs
- Third-party room cancellation fees charged to us that were disclosed before you confirmed
Process
Email contact@cognitisec.digital with your name, session date, and reason. We confirm eligibility within five business days and process approved refunds within ten business days to the original payment method where possible.
Rescheduling
One complimentary reschedule is allowed if requested at least 3 days before the original slot, subject to availability. Further changes may be treated as cancellations under the timeframes above.
Deposits
Deposits hold a date or private room. They convert toward the final fee when the session runs. Refund rules above apply to deposits unless a venue’s stricter policy was shared in writing at booking.
No-shows and late arrival
If you arrive more than 30 minutes late without notice, we may shorten the session to fit the remaining reserved time without fee reduction, or treat the appointment as a no-show.
Work already started
Once devices are unlocked and logging has begun, that portion of the fee is earned. Unused later hours on the same day may be refunded pro-rata if we cancel for our reasons; if you end early by choice, remaining time is generally not refunded.
Exceptions
Force majeure (severe weather, building closure, government restriction) triggers a free reschedule or full refund of CognitiSec fees—your choice. Statutory rights under Korean consumer law remain unaffected where they apply.
Contact for refund requests
contact@cognitisec.digital · +82 2-6001-9500 · 511 Yeongdong-daero, Gangnam-gu, Seoul 06164